1. Collaboration / How do you choose collaborations? Each collaboration is individually hand picked based on if we feel your values, style, content & exposure match what we are looking for.
2. When will you restock? We are restocking every month. Our newsletter announces every time we restock and launch new products. Restock alert via email and text are also available on every individual product page if the product you want is sold out.
3. Need help choosing my size - Please see our size guide and use the waist measurement as the most important measurement.
4. Wholesale / Retail? We only sell B2C via www.fitjeans.com, so we will unfortunately most likely decline. We appreciate the thought though☺️
5. Returns / Exchange / miss delivery - Click here to visit our returns page
6. Reclaim / Faulty product - We need images to assess these cases. Please send us detailed images of: The issue you have, the full product including tag front & back, and your order confirmation to firstname.lastname@example.org.
We reply to emails and DM's between Monday - Friday, 09:00 - 17:00 CEST time.
Due to the current situation with COVID-19, we are getting a lot more emails than usual. Please bear with us as response times will be delayed.