Get your trackable DHL Express Return (20$ DHL fee deducted from order value) Click below:
If you wish to return your order on your own, follow our guide below.
1. MAKE A WAYBILL (Remember to include original tracking number that you received on your order to avoid customs. Customs use this as reference)
You can return your parcel using any local postal service of your choice. You'll need to cover the postage and any relevant duty costs yourself. The items you wish to return are your responsibility until we receive them.
It's a good idea to:
- Mark your parcel as 'returned goods' and "RMA"
- Getting insurance for the value of the items you are returning,
- Obtain proof of postage.
Contact us at firstname.lastname@example.org for a filled out proforma returns invoice for your customs declaration so you avoid customs on your return.
In addition to the copy inserted in the parcel please fill in 2 additional copies of the Proforma Invoice and give them to the courier as they are required for customs clearance.
FITJEANS will not be held responsible for packages that are detained at customs because of lacking or insufficient documentation. Incomplete returns will be refused and returned to the sender at their cost.
FITJEANS C/O JKV Scandinavia AB
441 15 Alingsås
2. ADD YOUR RETURNS FORM
Pop your returns note (Download Returns Form Here) in the parcel with your order number and which items you're returning.
3. PROOF OF POSTAGE
Get the receipt for your shipment. The proof of postage is for your security so if your return gets lost on the way, you will have proof that you have sent it.
It can usually take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in Sweden, depending on your location and which postal service you use.
5. WE GOT IT!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s), as well as notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 working days. You can also choose a store credit instead of a refund.