Reclaims (defective/damaged items)
Please send us:
Clear photos in natural light of the defect.
Full front + back shots of the product.
Info on whether the jeans have been washed (and if so, how often and with which detergent).
Email us at help@fitjeans.com with these details and your order number.
Wrong item received
We're sorry! Mistakes can happen. Please send us:
A photo of the item received.
A photo of the tag.
Email us at help@fitjeans.com with these details and your order number.
You'll receive a free return label, and we'll ship the correct item to you.
Missing item(s)
If something is missing from your order:
Send a photo of the jeans you received.
Include a photo of the shipping bag.
Email us at help@fitjeans.com with these details and your order number. Our support team will fix this for you.