Quick Summary

• Returns accepted within 30 days of receiving your order.

• Items must be in original condition (tags attached, no odors, stains, or signs of wear).

• Return fees vary by country (see table below) and are deducted from your refund.

• 🇳🇴 Norwegian customers: Free returns. (Register the return here)

• Want a different size? Exchanges are available in most countries (see Exchanges below).

• Register your return in our Return Portal.

Return Label Costs

*Excludes American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands.

Step-by-Step Guide

(if you're from the US, UK, Switzerland, or Norway, please scroll down for your country's steps)

🇺🇸 US Customers

• Register your return here.

• Return label will be sent by email once registered.

• Return handling + label fee is 8 USD (unless you purchased free return insurance at checkout).

🇳🇴 Norway Customers

• Register your return here.

• Bring label sent by email once registered.

• Return shipping is free.

🇬🇧 UK Customers

• Register your return using our UK Return Portal.

• Royal Mail return label will be sent to your email.

• The return fee is 7.95 GBP and will be deducted from the refund.

🇨🇭 Switzerland

• Register your return using our Switzerland Return Portal.

• Swiss Post return label will be sent to your email.

• The return fee is 8.95 CHF and will be deducted from the refund.

Confirmation

You'll always receive a confirmation email once your return has been received and processed.

Our Return Rules

• Return deadline: 30 days from delivery.

• Register your return via the portal within this deadline.

• Items must be in original condition: tags attached; no odors, stains, hairs, or marks.

• Washed garments cannot be returned.

• Returns not meeting requirements will not be accepted.

• Returned items remain your responsibility until received at our warehouse.

• Always keep proof of postage.

Processing Time

Once your parcel shows as delivered to our warehouse, please allow up to 10 working days for processing. Your refund is issued after inspection.

Exchanges

We offer exchanges (same item, different size) in most countries. The same return-label fees apply as for a standard return.

• US customers: register your exchange through our return portal and select the exchange option.

• Norway, UK, and Switzerland customers: exchanges aren't available yet. Please return your item for a refund instead via the Norway, UK, or Switzerland portal and place a new order.

• All other countries: register your exchange in our Return Portal.

Sales Periods

During sales, return handling may take longer than usual. Thank you for your patience.

Processing Time

Once your parcel shows as delivered to our warehouse, please allow up to 10 working days for processing. Your refund is issued after inspection.

Confirmation

You'll receive a refund confirmation email as soon as your return has been processed.

Tracking

You can track your return via the link provided when you dropped off your parcel.

Having issues with the Return Portal?

• Address problems: Try using a different address (friend, family, work, or school). You can still drop off your parcel with the carrier named on your label.

• Order number/email mismatch: Double-check your order confirmation. Make sure the order number and email match exactly.

• Didn't get the confirmation email? Sometimes it lands in spam, please check your spam/junk folder.

• Still stuck? Contact us at help@fitjeans.com and we'll help you out.