Refund policy
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Returns accepted within 30 days of receiving your order.
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Items must be in original condition (tags attached, no odors, stains, or signs of wear).
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We do not offer exchanges. Please reorder the correct size/item.
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Return fees vary by country see table below.
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Fee is deducted from your refund.
Norwegian customers: Free returns. (Register the return here) -
Once your parcel shows as delivered to our warehouse, please allow up to 10 working days for processing.
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Refund will be issued after inspection.
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Use our Return Portal
Return Label Costs
| Country/Region | Method | Cost |
|---|---|---|
| Germany | DHL Parcel | 4.95 EUR |
| United States* | Standard Return Shipping | 8 USD |
| Netherlands / Austria | DHL Parcel | 6.95 EUR |
| United Kingdom | DHL Standard | 7.95 GBP |
| Norway | Bring | Free |
| Sweden/Finland/ Belgium/ France | DHL Parcel | 7.95 EUR |
| Switzerland | DHL Standard | 8.95 CHF |
| New Zealand | DHL Express | 24.95 AUD |
| Australia |
DHL Express |
19.95 AUD |
| Canada | DHL Express | 19.95 CAD |
| EU Zone (Denmark, Italy, Ireland, Spain, Czech Republic, Poland, Luxembourg, Croatia, Portugal, Estonia, Slovakia, Slovenia, Hungary, Romania, Greece, Bulgaria, Lithuania) | DHL Express | 7.95 EUR |
| Rest of World | DHL Express | 19.95 EUR |
*Excludes American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands.
| Step | Action | Details |
|---|---|---|
| 1 | Register your return | Use our Return Portal |
| 2 | Check return fee | See label costs — deducted from refund |
| 3 | Get your label | Sent via DHL Express / DHL Parcel |
| 4 | Ship your parcel | Drop it at your nearest DHL service point |
| 5 | Processing | Up to 10 working days once delivered |
US Customers
- Register your return here.
- Return label will be sent by email once registered
- Return handling + label fee is 8 USD (unless you purchased free return insurance at checkout)
Norwegian Customers
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Register your return here.
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Bring label sent by email once registered.
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Return shipping is free.
Confirmation
You’ll always receive a confirmation email once your return has been received and processed.
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Return deadline: 30 days from delivery.
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Register your return via the portal within this deadline.
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Items must be in original condition:
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Tags attached
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No odors, stains, hairs, or marks
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Washed garments cannot be returned.
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Returns not meeting requirements will not be accepted.
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Returned items remain your responsibility until received at our warehouse.
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Always keep proof of postage.
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Processing Time
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Once your parcel shows as delivered to our warehouse, please allow up to 10 working days for processing.
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Refund will be issued after inspection.
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Exchanges
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We don’t process exchanges.
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Please return your item and place a new order for the correct size or style.
Sales Periods
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During sales, return handling may take longer than usual. Thank you for your patience.
Once your parcel shows as delivered to our warehouse, please allow up to 10 working days for processing.
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Refund will be issued after inspection.
Confirmation
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You’ll receive a refund confirmation email as soon as your return has been processed.
Tracking
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You can track your return via the link provided when you dropped off your parcel.
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Address problems:
Try using a different address (friend, family, work, or school). You can still drop off your parcel at the nearest DHL service point. -
Order number/email mismatch:
Double-check your order confirmation. Make sure the order number and email match exactly. -
Didn’t get the confirmation email?
Sometimes it lands in spam, please check your spam/junk folder. -
Still stuck?
Contact us at help@fitjeans.com and we’ll help you out. -
Once your parcel shows as delivered to our warehouse, please allow up to 10 working days for processing.
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Refund will be issued after inspection.