Where is my order?
You'll receive a shipping confirmation email with a tracking link once your order leaves the warehouse.
If tracking shows no updates, please wait until your estimated delivery date, as updates can be delayed.
Delivery dates are estimates. Your order may arrive before, on, or shortly after this date.
During high-volume periods (like sales), delivery can take longer.
I'm still waiting for my order
If your delivery date has passed:
Check your tracking link again.
Contact your carrier directly for the latest information.
Please allow a couple of extra days during busy times.
Still no parcel? Email us at help@fitjeans.com with your order number.
Can I change or cancel my order?
Our warehouse starts processing orders right away, and most orders ship within 24 hours, so we can't promise that an order can be changed or cancelled once it's been placed.
If you need a change or cancellation, email us as soon as possible at help@fitjeans.com with your order number (and your new address, if that's the change). If the order hasn't been packed yet, we'll do our best. Changes only apply once we've confirmed them.
Wrong shipping address? Once you have your tracking number, you can also contact the carrier directly; they may be able to redirect the parcel before it's out for delivery.
Wrong size or item? No worries, you can exchange it once it arrives (Norway, UK, and Switzerland customers will need to return it for a refund instead, as exchanges aren't available there yet). See our Exchange Policy for details.