Returns Policy

HOW TO RETURN

Please complete this digital return form.

DHL EXPRESS RETURN LABEL
If you would like to purchase a trackable DHL Express return slip at 6.95€ from us, please choose this option in the digital returns form. The fee will be deducted from your return.   

SELF SERVICE RETURNS

Mark your parcel as 'returned goods' and include the original DHL tracking number. Place your order confirmation paper in the parcel with your order, if you still have it. If you are returning on your own from countries outside the EU, please make sure to get customs papers / proforma from us. You will receive this when your return request is processed. Please keep in mind that when returning on your own you are fully responsible for the parcel and if it gets lost in transit there is unfortunately nothing we can do for you. We recommend you to add tracking and/or insurance on your return.

Send your return to our warehouse:

Fitjeans c/o Messenger
Parkallee 26
149 74 Ludwigsfelde
Germany 

KLARNA INVOICE PURCHASES

If you have selected Klarna invoice as your payment method, you can log in to Klarna and tell them about your return, and the invoice will be paused until everything is arranged. 

RETURNS POLICY

Not 100% satisfied with your FITJEANS purchase? We accept returns that meet our return policy:

  • You are responsible for the return cost.
  • Our return deadline is 30 days from the time you receive your order. You also have to inform us via the digital return form within this deadline.
  • The item should be returned in its original condition, that means with the label hanging on, without odours, stains, marks or hairs etc. 
  • Washed garments cannot be exchanged or returned.
  • Unapproved returns will be returned to you at your cost. 
  • Original shipping charges are non-refundable.
  • The items you wish to return are your responsibility until we receive them.

It's a good idea to:

  • Get insurance for the value of the items you are returning.
  • Obtain proof of postage.
RECLAIM / RECEIVED WRONG PRODUCT

If we have incorrectly packed or sent you damaged item, please email us at help@fitjeans.com and we will help you. 

EXCHANGES

If you want to change the colour / size of a product, you have to place a new order on the desired product and return the product you have already received.

ONCE THE ORDER ARRIVES OUR WAREHOUSE

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds occur the same day we process your return.

The full amount of the returned products is refunded to the account that paid for the order. The amount will be visible in your bank account 1-5 business days after the refund has been completed.